Last updated: October 3, 2026
These Terms of Use ("Terms") are a binding agreement between you and Piklabs Yazılım ve Teknoloji Hizmetleri Limited Şirketi ("Piklabs", "piCue", "we", "us"), a company organized under the laws of Türkiye, Gayrettepe Mah. Nurgül Sk. Polat 8 Apt. No: 8 İç Kapı No: 2, 34349 Beşiktaş, İstanbul, Türkiye. They govern your use of the piCue mobile app, the picue.app website and related services (the "Service") if you are located in the United States.
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. Section 17 explains how disputes are resolved; please read it.
You must be at least 16 years old to use piCue. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms with you, and you need their permission to buy piCue Plus.
You may not use the Service if you are barred from doing so under applicable law, if you are located in a country subject to a U.S. government embargo, or if you are on a U.S. government list of prohibited or restricted parties.
piCue helps you discover movies and TV shows, track what you watch and talk about it with others. piCue is not a streaming service: we do not host or play movies or shows. Information about titles, posters, ratings and where a title is available to stream comes from third parties, including TMDB, and may be incomplete, out of date or wrong. Check the streaming service itself before you rely on it, including for age ratings and content warnings.
Recommendations, Picsona results, matches and Top 10 lists are for entertainment and discovery. We don't promise you will like what we recommend.
You may not post content or behave in a way that:
Mild spoilers are part of talking about movies and shows; please be considerate and give others a heads-up.
You can report threads, comments and profiles in the app. When three different users report the same thread or comment, it is hidden automatically until we review it; if it doesn't break the rules, we restore it. We may also use automatic filters for prohibited words.
If you break these Terms, we may remove content, limit features, suspend your account or permanently close it. We usually follow these steps for violations within a 90-day period: a warning, then a 7-day suspension, then a 30-day suspension, then a permanent ban. For serious violations (such as threats, hate speech, sexual content involving minors, fraud or attacks on the Service), we may skip steps and ban immediately. We may also report illegal content to law enforcement.
We don't review everything posted on piCue and we are not responsible for content posted by users. If you disagree with a moderation decision, email support@picue.app with your username, the decision and why you think it was wrong. A member of our team will review it.
You can block any user. Blocked users can't see or interact with your content.
You keep ownership of what you post, including threads, comments, ratings, lists, collections, photos and your bio ("Your Content"). By posting Your Content, you give piCue a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, adapt (for example, resize or format) and distribute it in order to operate, improve and promote the Service, and to let our service providers do the same on our behalf. When you delete Your Content or your account, this license ends, except for copies in backups for a limited period and content that other users have already quoted or shared.
You are responsible for Your Content. You confirm that you have the rights to post it and that it doesn't break these Terms or the law.
piCue operates official accounts (for example, the account that publishes Top 10 lists) and character accounts based on the Picsona personalities. When you tag a character account, its reply is generated automatically using an artificial intelligence model provided by Google. These replies are not written by a person in real time, can be wrong or unexpected, and are not professional advice of any kind. Don't share sensitive personal information in content you send to a character account. Replies are limited per day.
piCue Plus is an optional paid subscription that unlocks extra features, such as an ad-free experience. The current features are listed on the Plus screen in the app and may change over time.
Plans and billing: Plus is available as a weekly, monthly or yearly plan. You buy it through the Apple App Store or Google Play, and they charge the payment method on your store account. The price, billing period and any free trial are shown on the purchase screen and in the store's confirmation before you subscribe.
Free trial: If a free trial is offered, it is available once per store account, according to Apple's or Google's eligibility rules. Unless you cancel at least 24 hours before the trial ends, your subscription automatically converts to a paid subscription at the price shown, and you will be charged at the end of the trial.
Automatic renewal: Your subscription renews automatically at the end of each billing period, at the then-current price, until you cancel. Your store account is charged within 24 hours before the end of the current period.
How to cancel: On iPhone or iPad: open Settings, tap your name, then Subscriptions, select piCue and tap Cancel Subscription. On Android: open the Google Play Store, tap your profile icon, then Payments & subscriptions > Subscriptions, select piCue and tap Cancel. You can also reach these screens from Settings > Your plan in the app. After you cancel, Plus stays active until the end of the period you already paid for.
Refunds: Because Apple and Google process the payment, refunds are handled by them under their policies. You can request a refund from Apple at reportaproblem.apple.com or from Google Play in your order history. Except where required by law, we can't issue refunds for store purchases ourselves.
Price changes: If we change the price of your plan, we will tell you in advance, and Apple or Google will notify you as their rules require. If you don't agree, you can cancel before the new price applies.
Deleting your account: Deleting your piCue account does not cancel your subscription. Cancel it in your store settings first.
Users who reach the Curator league through activity receive Plus features for as long as they remain in that league. This is not a paid subscription.
piCue shows ads to users who don't have Plus, including optional rewarded ads that unlock extra features. Ads are provided by Google AdMob. You can turn off personalized ads in Settings > Privacy. See our Privacy Policy for details.
The Service, including the piCue name and logo, the Picsona characters and artwork, the app's design, software, text and graphics, belongs to Piklabs or its licensors and is protected by law. We give you a personal, limited, non-exclusive, non-transferable, revocable license to use the app on devices you own or control, for your own non-commercial use, in line with these Terms and the rules of the store you downloaded it from. You may not copy, sell, rent, modify or create derivative works from the Service, or use our brand, without our written permission.
If you send us ideas or feedback, we may use them without any obligation to you.
This application uses TMDB and the TMDB APIs but is not endorsed, certified, or otherwise approved by TMDB. Movie and TV information and images belong to their respective owners. piCue also links to streaming services, app stores and other third-party services; their terms apply when you use them, and we are not responsible for them.
We respect intellectual property rights. If you believe content on piCue infringes your copyright, send a notice to our designated copyright agent with:
Copyright Agent: Piklabs, attention Copyright Agent, support@picue.app, Gayrettepe Mah. Nurgül Sk. Polat 8 Apt. No: 8 İç Kapı No: 2, 34349 Beşiktaş, İstanbul, Türkiye.
If your content was removed because of a notice and you believe that was a mistake, you can send a counter-notice to the same address. It must include your signature, identification of the removed material and where it appeared, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, your name, address and phone number, and a statement that you consent to the jurisdiction of the federal district court for your address (or, if your address is outside the United States, any judicial district in which piCue may be found) and will accept service of process from the person who sent the original notice. We will close the accounts of users who repeatedly infringe.
You can stop using piCue and delete your account at any time in Settings > Delete account. We may suspend or end your access to all or part of the Service if you break these Terms, if we are required to by law, or if we stop offering the Service. If we end a paid subscription for reasons other than your breach of these Terms, you can request a refund of the unused portion from Apple or Google, and we will support that request. Sections 6, 10, 14, 15, 16, 17 and 19 continue to apply after termination.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT TITLE INFORMATION, STREAMING AVAILABILITY, RECOMMENDATIONS OR AI-GENERATED REPLIES WILL BE ACCURATE OR SUITABLE FOR YOU. Some states do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, PIKLABS AND ITS OWNERS, EMPLOYEES AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR CONTENT POSTED BY OTHER USERS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID FOR PICUE PLUS IN THE 12 MONTHS BEFORE THE CLAIM AROSE. These limits do not apply to liability that cannot be limited under applicable law, such as for gross negligence, willful misconduct, or death or personal injury caused by our negligence. Some states do not allow these limitations, so they may not apply to you.
To the extent permitted by law, you agree to defend and indemnify Piklabs against claims, damages and costs (including reasonable attorneys' fees) brought by third parties that arise from Your Content or your violation of these Terms or of someone else's rights.
Informal resolution first. Most problems can be solved quickly. Before filing a claim, please email support@picue.app with a description of the issue and what you would like us to do. We will try in good faith to resolve it within 30 days. This does not affect any deadline that applies to your claim.
Governing law. These Terms and any dispute relating to the Service are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law rules.
Where claims are heard. Any claim that is not resolved informally must be brought exclusively in the state or federal courts located in Delaware, and you and piCue consent to the personal jurisdiction of those courts. Either of us may instead bring an individual claim in small claims court in the county where you live, if the claim qualifies.
Nothing in this section limits rights you have under the consumer protection laws of your state that cannot be waived by contract.
We may update these Terms as the Service or the law changes. We will change the "Last updated" date above. If a change is material, we will tell you in the app or by email at least 30 days before it takes effect, unless the change is needed sooner for legal or safety reasons. If you keep using piCue after a change takes effect, you accept the updated Terms. If you don't agree, stop using the Service and delete your account.
These Terms and our Privacy Policy are the entire agreement between you and piCue about the Service. If any part of these Terms is found unenforceable, the rest stays in effect. If we don't enforce a provision right away, we haven't waived it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Notices we send you electronically (in the app or by email) satisfy any legal requirement that they be in writing.
If you downloaded piCue from the Apple App Store, the following also applies, and it controls if it conflicts with the rest of these Terms:
Questions, complaints or claims about the app: support@picue.app, Gayrettepe Mah. Nurgül Sk. Polat 8 Apt. No: 8 İç Kapı No: 2, 34349 Beşiktaş, İstanbul, Türkiye.
General: hey@picue.app
Support, moderation and copyright: support@picue.app
Piklabs Yazılım ve Teknoloji Hizmetleri Limited Şirketi, Gayrettepe Mah. Nurgül Sk. Polat 8 Apt. No: 8 İç Kapı No: 2, 34349 Beşiktaş, İstanbul, Türkiye